Uber is giving ChatGPT Work, OpenAI's agent for office tasks, to more than 30,000 employees, OpenAI said.
The rollout follows a pilot with 1,000 people, so the pool of users grows by a factor of at least 30. An agent, in this context, is software that takes actions on a user's behalf instead of only answering questions. ChatGPT Work connects to Gmail, Drive and Slack, and it runs on GPT-6.1 Sol by default. The announcement arrives as Uber tries to rein in its AI spending.
That last detail is the interesting one. Big rollouts usually mean bigger bills, so a company watching costs that still expands to 30,000 users is presumably betting that one sanctioned tool is cheaper than many scattered ones, or that the time saved pays for the licenses. That is our inference, not something the company stated.
The coverage does not specify pricing, pilot results, which tasks the agent handles or what permissions it holds. Those gaps matter more than usual because the connected apps are where employees keep email, documents and internal conversations. An agent that can read and act across all three needs clear limits on what it can send, share or change.
The number worth watching is not the headcount but the evidence behind it. A 1,000-person pilot gives Uber data to justify a 30-fold expansion, and whether any of it becomes public would show if the decision rests on measured results or on competitive pressure to be seen using agents.