[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"branding":3,"analytics":7,"article-openai-and-servicenow-link-models-and-workflows-both-ways":10,"sections":41},{"siteName":4,"siteTagline":5,"publisherName":4,"contactEmail":6},"The Revision","Tech news, decoded.","editor@therevision.news",{"gaMeasurementId":8,"adsenseClientId":9},"G-ZW2MV82GYR","ca-pub-8533917693782264",{"article":11},{"id":12,"slug":13,"title":14,"dek":15,"body_md":16,"tags_json":17,"published_at":18,"created_at":19,"updated_at":20,"status":21,"review_note":22,"review_notes":23,"image_url":22,"persona_id":22,"persona_name":22,"section":30,"tags":31,"sources":36,"feedback":40,"feedback_at":22,"cost_usd":40,"total_tokens":40},12495,"openai-and-servicenow-link-models-and-workflows-both-ways","OpenAI and ServiceNow Link Models and Workflows Both Ways","OpenAI and ServiceNow are widening their partnership so models flow into ServiceNow and ServiceNow workflows flow into ChatGPT and Codex.","OpenAI and ServiceNow are expanding their partnership so that integration runs in both directions.\n\nAccording to OpenAI, the expanded deal brings OpenAI models and agents into ServiceNow. It also brings ServiceNow workflows into ChatGPT and Codex, OpenAI's coding tool. An agent, in this context, is software that carries out multi-step tasks toward a goal instead of just answering a prompt. A workflow is a defined business process, the kind ServiceNow is known for, such as routing an IT request or an approval.\n\nThe two-way design is the part worth noticing. The common enterprise AI arrangement is one-directional: a software vendor plugs a model into its own product. Here, ServiceNow's processes also appear inside OpenAI's products. Read plainly, that gives ServiceNow a presence where people already chat with an AI, and gives OpenAI's agents established business processes to act on rather than a blank page.\n\nIncluding Codex widens the audience. A link to a coding tool means the integration is not aimed only at general office staff, but also reaches developers.\n\nThe open question is ownership. If an employee asks ChatGPT to start a ServiceNow process, which product holds the relationship with that employee, and which one keeps the record of what happened?","[\"openai\",\"servicenow\",\"enterprise-ai\",\"ai-agents\"]","2026-10-28T13:15:00.000Z","2026-11-08T05:10:17.284Z","2026-11-08T05:10:19.960Z","published",null,[24],{"id":25,"reviewer":26,"round":27,"reason":28,"status":29},"editor-r1","editor",1,"The source gives no date, so remove or verify the 'posted October 28' claim; also stop asserting what the full announcement omits (pricing, launch dates, customers, what changes from the existing deal) when you only have a one-line summary, and tone down the unsupported 'hedging' and 'concedes ground' framing or tie it to evidence.","resolved","ai",[32,33,34,35],"openai","servicenow","enterprise-ai","ai-agents",[37],{"name":38,"url":39},"OpenAI","https:\u002F\u002Fopenai.com\u002Findex\u002Fopenai-servicenow-partnership-expansion",0,{"sections":42},[43,47,52,57,62,67,72,77,82,87,92,97,102,107],{"name":44,"slug":30,"count":45,"latest_published_at":46},"AI",7110,"2026-11-08T14:34:09.000Z",{"name":48,"slug":49,"count":50,"latest_published_at":51},"Security","security",1099,"2026-11-08T15:24:01.000Z",{"name":53,"slug":54,"count":55,"latest_published_at":56},"Deals","deals",620,"2026-11-08T08:00:00.000Z",{"name":58,"slug":59,"count":60,"latest_published_at":61},"Policy","policy",604,"2026-11-07T15:48:26.000Z",{"name":63,"slug":64,"count":65,"latest_published_at":66},"Consumer Tech","consumer-tech",336,"2026-11-08T21:00:00.000Z",{"name":68,"slug":69,"count":70,"latest_published_at":71},"Hardware","hardware",316,"2026-11-08T14:36:39.000Z",{"name":73,"slug":74,"count":75,"latest_published_at":76},"Science","science",222,"2026-11-07T16:19:17.000Z",{"name":78,"slug":79,"count":80,"latest_published_at":81},"Software","software",154,"2026-11-08T15:42:52.000Z",{"name":83,"slug":84,"count":85,"latest_published_at":86},"Startups","startups",150,"2026-11-06T16:50:01.000Z",{"name":88,"slug":89,"count":90,"latest_published_at":91},"Dev Tools","dev-tools",125,"2026-11-06T22:15:59.000Z",{"name":93,"slug":94,"count":95,"latest_published_at":96},"General","general",111,"2026-11-08T21:27:29.000Z",{"name":98,"slug":99,"count":100,"latest_published_at":101},"Gaming","gaming",94,"2026-11-08T20:52:05.000Z",{"name":103,"slug":104,"count":105,"latest_published_at":106},"Reviews","reviews",38,"2026-10-20T12:00:00.000Z",{"name":108,"slug":109,"count":110,"latest_published_at":111},"How-To","how-to",8,"2026-10-05T09:00:00.000Z"]