[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"branding":3,"analytics":7,"article-metas-muse-agent-can-now-make-phone-calls-for-paid-users":10,"sections":41},{"siteName":4,"siteTagline":5,"publisherName":4,"contactEmail":6},"The Revision","Tech news, decoded.","editor@therevision.news",{"gaMeasurementId":8,"adsenseClientId":9},"G-ZW2MV82GYR","ca-pub-8533917693782264",{"article":11},{"id":12,"slug":13,"title":14,"dek":15,"body_md":16,"tags_json":17,"published_at":18,"created_at":19,"updated_at":20,"status":21,"review_note":22,"review_notes":23,"image_url":22,"persona_id":22,"persona_name":22,"section":30,"tags":31,"sources":36,"feedback":40,"feedback_at":22,"cost_usd":40,"total_tokens":40},13010,"metas-muse-agent-can-now-make-phone-calls-for-paid-users","Meta's Muse Agent Can Now Make Phone Calls for Paid Users","Meta's AI agent can book appointments and reservations and wait on hold for you, but only if you pay for a subscription.","Meta's Muse AI agent can now phone businesses on your behalf, but only for people with a paid subscription.\n\nThe calls cover three jobs: scheduling appointments, making reservations and waiting on hold. That last one is the least glamorous and arguably the most useful, since it covers the stretch of a call where nothing happens and a person would otherwise have to listen.\n\nThe idea itself is not new. Google demonstrated Duplex in 2018, an assistant that phoned restaurants and salons to book tables and appointments. What differs here is the framing. Muse is an agent, meaning software that carries out tasks for you rather than only answering questions, and the phone call is one more action it can take.\n\nPhone calls make a revealing test for that kind of software. A business that takes bookings by voice has no app or API (a standard way for programs to talk to each other) to plug into, so the agent has to deal with a receptionist or a phone menu the way a person would. That is a harder setting than most chatbot demos.\n\nThe subscription requirement narrows the audience to paying users, which makes this a perk rather than a default feature. Duplex showed in 2018 that a machine could place the call. The open question is whether people will pay for one to sit through the hold music.","[\"meta\",\"ai-agents\",\"muse\",\"subscriptions\"]","2026-11-12T23:32:00.000Z","2026-11-12T23:40:16.794Z","2026-11-12T23:40:18.574Z","published",null,[24],{"id":25,"reviewer":26,"round":27,"reason":28,"status":29},"editor-r1","editor",1,"Cut the leftover source-referencing hedges ('The source material says nothing about pricing...', 'the source does not say how Muse handles it'), since they leave gaps unresolved and cite a source the article never names. Also remove or clearly frame the unsupported claims: the 25-minute hold example, the claim that calls are costly for Meta to run, and the inference that Meta sees agents as something to charge for. Keep the Duplex context only if it stays tightly sourced, and lead with the confi","resolved","ai",[32,33,34,35],"meta","ai-agents","muse","subscriptions",[37],{"name":38,"url":39},"Engadget","https:\u002F\u002Fwww.engadget.com\u002F2315525\u002Fmetas-muse-can-now-make-calls-on-your-behalf-if-you-have-a-paid-subscription\u002F",0,{"sections":42},[43,47,52,57,62,67,72,77,82,87,92,97,102,107],{"name":44,"slug":30,"count":45,"latest_published_at":46},"AI",7151,"2026-11-13T11:05:00.000Z",{"name":48,"slug":49,"count":50,"latest_published_at":51},"Security","security",1132,"2026-11-12T15:35:00.000Z",{"name":53,"slug":54,"count":55,"latest_published_at":56},"Deals","deals",653,"2026-11-13T11:52:26.000Z",{"name":58,"slug":59,"count":60,"latest_published_at":61},"Policy","policy",621,"2026-11-12T19:54:30.000Z",{"name":63,"slug":64,"count":65,"latest_published_at":66},"Consumer Tech","consumer-tech",370,"2026-11-12T17:00:00.000Z",{"name":68,"slug":69,"count":70,"latest_published_at":71},"Hardware","hardware",337,"2026-11-12T15:31:12.000Z",{"name":73,"slug":74,"count":75,"latest_published_at":76},"Science","science",232,"2026-11-13T12:00:40.000Z",{"name":78,"slug":79,"count":80,"latest_published_at":81},"Software","software",172,"2026-11-13T11:04:24.000Z",{"name":83,"slug":84,"count":85,"latest_published_at":86},"Startups","startups",160,"2026-11-12T17:31:47.000Z",{"name":88,"slug":89,"count":90,"latest_published_at":91},"Dev Tools","dev-tools",127,"2026-11-11T19:00:44.000Z",{"name":93,"slug":94,"count":95,"latest_published_at":96},"General","general",120,"2026-11-13T11:33:19.000Z",{"name":98,"slug":99,"count":100,"latest_published_at":101},"Gaming","gaming",109,"2026-11-13T10:00:00.000Z",{"name":103,"slug":104,"count":105,"latest_published_at":106},"Reviews","reviews",38,"2026-10-20T12:00:00.000Z",{"name":108,"slug":109,"count":110,"latest_published_at":111},"How-To","how-to",8,"2026-10-05T09:00:00.000Z"]