Flock's CEO says no police department has been dropped as a customer, despite growing controversy over how agencies use the company's cameras.
Garrett Langley, chief executive of automated license-plate-reader company Flock, pushed back on reports that police agencies have been cut off over misuse of the technology. He said the company has not fired or cancelled a single law enforcement customer. The denial comes as Flock faces scrutiny over how some departments have used its surveillance network, including concerns about overreach and inadequate oversight. Langley's comments frame Flock's retention of every police client as proof the company stands behind its law enforcement partners rather than policing them.
For a company built almost entirely on government contracts, customer churn is a real business risk - and Langley's statement reads as reassurance to investors and city councils watching the backlash. It also raises an uncomfortable question: if reported misuse hasn't been enough to end a single contract, what would be?
A vendor that never fires a client isn't demonstrating loyalty - it's demonstrating how little leverage oversight actually has over surveillance companies.