The federal government's new AI concierge wants to be the only website you ever need for dealing with Washington.
The Trump administration launched America.gov this week, a single conversational portal meant to replace the usual guessing game of which federal agency handles what. It runs on Google Gemini and Grok, pulling from thousands of government websites to answer plain-language questions and link back to the original source. An early tester asked it how to replace a Social Security card and whether they qualified for Medicare, and got accurate, sourced answers to both. But reporting from the Associated Press found that on launch day, the bot's answers to questions about the 2020 election and climate change quietly changed, with no explanation of who approved the edit.
The current chatbot only answers questions, but the executive order behind it wants America.gov to eventually process passport renewals, Medicare enrollment, name changes, and federal job applications through a single login. That means sharing authenticated identity data across agencies that have repeatedly struggled to secure it. The Government Accountability Office found that one Department of Government Efficiency staffer could view and copy data across three Treasury payment systems in 2025, and separately concluded in March that federal guidance on AI privacy protections is still incomplete.
An AI chatbot that rewrites its own answers without telling you is annoying. An AI gateway with that same track record holding your Social Security number is a different problem.