- AMC's app and website dumped every visitor into a timed queue, regardless of the task.
The ticket sale for Christopher Nolan's "The Odyssey" triggered an unexpected overload. When users tried to buy tickets, cancel reservations, or simply check showtimes, they were met with a generic waiting screen showing an ETA and loading bar. The queue lasted up to an hour during peak traffic, and the usual navigation shortcuts were unavailable. AMC did not explain the blanket queue, leaving customers to guess why even unrelated actions were delayed.
This matters because the incident reveals how a single high‑profile release can cripple a major chain’s digital infrastructure, turning routine tasks into a hassle for all patrons. It also highlights the need for better traffic‑shaping tools ahead of blockbuster drops.
For now, the only workaround is patience—or digging up the confirmation email while the line clears.